At times , servers of your Bank Account send late confirmation due to Security Checks or tech issues at their end. Unfortunately , we have to wait for their confirmation before showing your order as a success.
If order is in rejected status then System has Already Generated the Refund Request and your money will be transferred back to your bank account / payment source.
Refund timelines depend on your Payment Source. Usually its 5-7 working days (excluding Bank Holidays or Public Holidays). Very rarely, few of the banks take more than that.
Very bad delivery experience. The delivery boy is roaming somewhere else other than the delivery address. When I said to deliver to the address mentioned in the app, then he said that I will not come to your address and asked for the OTP. When I didn't provide the OTP then he said main nahi aa raha. After making several calls to the outlet and to various people of the Bilkkgane they finally delivered the food with the help of another person but that delivery boy didn't come. But it takes more than 2 hours. Biryani is very tasty but there is no option in the app to know about your order and to make a complaint about the delivery boy. Please look into this matter because I ordered biryani several times through Swiggy but I didn't face this type of issue. But from the Bikkgane app this is the first order I placed and I experience is very bad.